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Boox makes neat devices but keep in mind they don't respect the GPL if that matters to you, and their QC and warranty service is apparently not great either. Th

Boox makes neat devices but keep in mind they don't respect the GPL if that matters to you, and their QC and warranty service is apparently not great either. Their subreddit is full of reports of dead displays which their support always insists is the users fault so they can refuse a replacement. They were also caught running sockpuppet accounts to cast blame on anyone posting about a broken display (not very subtly because that was the only activity on those accounts). https://old.reddit.com/r/tablets/comments/19czayd/a_general_warning_about_boox_boox_tablets_boox/ https://old.reddit.com/r/tablets/comments/19czayd/a_general_...

sigmar 2y ago
> they don't respect the GPL Was considering buying one, but this might be a deal-breaker for me. Have they given a reason? Is there an email address I could complain to?
- amarcheschi 2y ago
  I've been reading online complaints about this for years, I don't think they would care about someone complaining There is Pinenote as a similar (and should I guess, worse) ereader, but I don't know anything about it
  - graemep 2y ago
    its not really ready for consumers.I have a Pine tablet which is a bit more mature, but it has rough edges and missing functionality.
- enthdegree 2y ago
  They won't do anything. Every time this comes up I remember this shocking email they sent: https://www.reddit.com/r/Onyx_Boox/comments/hsn7kx/onyx_using_recent_antichina_movement_as_excuse_to/ https://www.reddit.com/r/Onyx_Boox/comments/hsn7kx/onyx_usin...
paxiongmap 2y ago
I came to a similar conclusion when I was very very close to pushing the 'Buy' button on the original Palma. My main hope is for this to be successful enough to encourage some competitors who do the software / service side in a way I can get on board with.
bsimpson 2y ago
The grammar around "an open Android system with a pre-installed Google Play Store" made me question their licensing compliance. I don't think I've ever seen a legitimate manufacturer brag about a "pre-installed" Play Store.
- sofixa 2y ago
  On some of their devices you have to jump through a couple of hoops to enable Google Play Services and Store, maybe that's what they're referring to.
genericuser256 2y ago
I'd agree about the warranty. I just bought a palma in the fall and was loving it until it's display randomly broke (screen is fine, just the e-ink display) while in a soft internal pocket, completely refused any warranty and cost to replace was 50% of the palma itself. Would definitely avoid them

sigmar 2y ago

> they don't respect the GPL Was considering buying one, but this might be a deal-breaker for me. Have they given a reason? Is there an email address I could complain to?

amarcheschi 2y ago
I've been reading online complaints about this for years, I don't think they would care about someone complaining There is Pinenote as a similar (and should I guess, worse) ereader, but I don't know anything about it
- graemep 2y ago
  its not really ready for consumers.I have a Pine tablet which is a bit more mature, but it has rough edges and missing functionality.
enthdegree 2y ago
They won't do anything. Every time this comes up I remember this shocking email they sent: https://www.reddit.com/r/Onyx_Boox/comments/hsn7kx/onyx_using_recent_antichina_movement_as_excuse_to/ https://www.reddit.com/r/Onyx_Boox/comments/hsn7kx/onyx_usin...

paxiongmap 2y ago

I came to a similar conclusion when I was very very close to pushing the 'Buy' button on the original Palma. My main hope is for this to be successful enough to encourage some competitors who do the software / service side in a way I can get on board with.

bsimpson 2y ago

The grammar around "an open Android system with a pre-installed Google Play Store" made me question their licensing compliance. I don't think I've ever seen a legitimate manufacturer brag about a "pre-installed" Play Store.

sofixa 2y ago
On some of their devices you have to jump through a couple of hoops to enable Google Play Services and Store, maybe that's what they're referring to.

genericuser256 2y ago

I'd agree about the warranty. I just bought a palma in the fall and was loving it until it's display randomly broke (screen is fine, just the e-ink display) while in a soft internal pocket, completely refused any warranty and cost to replace was 50% of the palma itself. Would definitely avoid them