"They are technically operating within the laws created by democratically elected officials, though." Two issues: first, they may be technically operating with

"They are technically operating within the laws created by democratically elected officials, though." Two issues: first, they may be technically operating within the law but if the legislation which enacted the law was achieved by processes/means that were biased/not truly democratic (i.e.: ones that benefit them) then citizens are disadvantaged. Unequal representation is undemocratic. Second, laws may be on the books but if the State does not prosecute when they are violated then it makes a mockery of the law. Big Tech/Business has used political power and influence to stop the State prosecuting. For example, Sherman antitrust (and its successors) have been on the books since the 1890s and the State has done essentially nothing to reign in monopolistic practices of these companies. That's just for starters. By any objective measure democracy in the US is essentially non functional. One only has to look at the polarized political divide which is widening further by the day to see that.