3 ms·
"In the case of a customer service transaction I don’t really care about someone’s individuality." That argument can be applied to practically everything, and
by Brian_K_White 2y ago
"In the case of a customer service transaction I don’t really care about someone’s individuality."
That argument can be applied to practically everything, and so is invalid. It does not serve you or any of us other humans to dehumanize other humans, which btw you are in the set of other humans.
People at work performing a function are still people, not functions.
- dzhiurgis 2y agoDisagree. To work in call center you need to have accent thats clear enough. This will simply enable more people to work there.
- nasmorn 2y agoI am not dehumanizing anyone. They can be whoever they want but if I don’t understand them they are not performing the function. Might still be the most interesting people but I will never get to know since I can literally not communicate
- Brian_K_White 2y agoReducing people to computer generated voices is literally dehumanizing them. And I wasn't charging you personally, I was talking about a range of things where this is only one example. Like talking on the phone while ordering something at a counter, as though the person behind the register is no more than a part of the register. Saying that communication is important does not magic away this problem. Yes, we get it, you want what you want more than any other consideration, how deep and thoughtful.