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I wonder if people would use an email form more than a link to post on a feedback forum. If you have both, which should be more prominent? Do most users prefer

I wonder if people would use an email form more than a link to post on a feedback forum. If you have both, which should be more prominent? Do most users prefer the private nature of email feedback if given a choice? Empowering users to see what other users are having problems with, and to potentially help each-other seems like a big win, though it likely decreases their odds of communicating directly with you, for better or worse.

jorde 14y ago
We have our email in couple of places but mostly people send feedback via the form. Also Twitter is pretty popular but there it's mostly about questions, not that much about feedback/complements/rants. Personally I like to keep the feedback one on one as there's no change for trolling etc. Also public feedback boards might turn against the product if small amount of users want a feature that isn't relevant for products roadmap. This is also the reason why I'm not fan of Uservoice's widget.
ersii 14y ago
I can't speak for other people, but I'm a lot more inclined to give feedback if there's a simple form available for me to jot down some fast (though thought out) feedback. Talk about a "hassle free" solution! I am a bit lesser inclined to do so, if the only option is e-mail. Especially if there's no designated e-mail written out (ie. I have to find/guess a e-mail) - but I've done this. It's more hassle. The chance of me writing out my feedback in a forum? Now we're nearing zero very fast. First thing that comes to mind is; urgh?! I probably have to create yet another account (For some reason, a lot (?) of sites have different accounts for the main site/product and the forums..). Second, oh boy - choosing a topic of my post.. "Yay.. I have no idea who'll read this" - being 'the first one out' on a subject can be quite frightning. This is really a boat load of hassle most often.. Like I started the comment with, this is just how I feel about giving feedback - but I'm of course willing to agree with myself and "bet" that this is possibly valid for a lot more persons than just myself.

jorde 14y ago

We have our email in couple of places but mostly people send feedback via the form. Also Twitter is pretty popular but there it's mostly about questions, not that much about feedback/complements/rants. Personally I like to keep the feedback one on one as there's no change for trolling etc. Also public feedback boards might turn against the product if small amount of users want a feature that isn't relevant for products roadmap. This is also the reason why I'm not fan of Uservoice's widget.

ersii 14y ago

I can't speak for other people, but I'm a lot more inclined to give feedback if there's a simple form available for me to jot down some fast (though thought out) feedback. Talk about a "hassle free" solution! I am a bit lesser inclined to do so, if the only option is e-mail. Especially if there's no designated e-mail written out (ie. I have to find/guess a e-mail) - but I've done this. It's more hassle. The chance of me writing out my feedback in a forum? Now we're nearing zero very fast. First thing that comes to mind is; urgh?! I probably have to create yet another account (For some reason, a lot (?) of sites have different accounts for the main site/product and the forums..). Second, oh boy - choosing a topic of my post.. "Yay.. I have no idea who'll read this" - being 'the first one out' on a subject can be quite frightning. This is really a boat load of hassle most often.. Like I started the comment with, this is just how I feel about giving feedback - but I'm of course willing to agree with myself and "bet" that this is possibly valid for a lot more persons than just myself.