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In the case of a customer service transaction I don’t really care about someone’s individuality. I just want to understand what they are saying. I once checked
by nasmorn 2y ago
In the case of a customer service transaction I don’t really care about someone’s individuality. I just want to understand what they are saying. I once checked into a hotel in London and couldn’t understand the Indian staff for the life of me. How is it better to make them say every sentence three times. Indians are often harder to understand for me than someone who just speaks English badly because their vocabulary might actually be large and varied and they use very foreign to me phrasing. If someone is just a foreigner with little knowledge of English their 1-2k vocabulary will be much easier to understand even if their pronounciation is strange.
- robviren 2y agoI agree, but business won't leave it there. Will you be as comfortable if people in India or China use helpful technology to clear up your confusing accent if you hoped to learn another language? I have never seen a technology stay in the box we want it to. What I have seen is tech foisted onto society without a second thought as to the impact. Clear communication is a laudable goal. But I fear what might be lost in the ruthless pursuit of it.
- Brian_K_White 2y ago"In the case of a customer service transaction I don’t really care about someone’s individuality." That argument can be applied to practically everything, and so is invalid. It does not serve you or any of us other humans to dehumanize other humans, which btw you are in the set of other humans. People at work performing a function are still people, not functions.
- dzhiurgis 2y agoDisagree. To work in call center you need to have accent thats clear enough. This will simply enable more people to work there.
- nasmorn 2y agoI am not dehumanizing anyone. They can be whoever they want but if I don’t understand them they are not performing the function. Might still be the most interesting people but I will never get to know since I can literally not communicate
- Brian_K_White 2y agoReducing people to computer generated voices is literally dehumanizing them. And I wasn't charging you personally, I was talking about a range of things where this is only one example. Like talking on the phone while ordering something at a counter, as though the person behind the register is no more than a part of the register. Saying that communication is important does not magic away this problem. Yes, we get it, you want what you want more than any other consideration, how deep and thoughtful.