I'm not sure this is as significant as their marketing folk would have us believe. (I know, shocking). Accent is rarely the whole issue in dealing with non-nat

I'm not sure this is as significant as their marketing folk would have us believe. (I know, shocking). Accent is rarely the whole issue in dealing with non-native language call centres, it's just one part of the language skills package. - It's not going to help if the caller isn't very good with the callee's language. - It's not going to help the caller understand the callee any better. - In effect, I feel the only language barrier it's helping to overcome, is the callee's feelings towards the caller - although I'm sure that is of some help. (It maybe doesn't help their case that their test cases use people with reasonably good english language skills anyway).