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Don’t trust important business processes or customer relationships to half-baked tech. This kind of thing tells your customer very clearly how little your comp
by gregjor 2y ago
Don’t trust important business processes or customer relationships to half-baked tech.
This kind of thing tells your customer very clearly how little your company cares about them. Calling a chatbot an “agent” doesn’t make the experience better for the customer.
- yeeyang 2y agoWe use this method to help users solve problems, and there are many successful cases.
- tailspin2019 2y agoFWIW I’m tentatively bullish on AI (for specific use cases) but I have never once… ever… ever… had a useful interaction with a customer service chatbot.