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Hey Jori, thanks for writing this! I especially agree with having a real in-app page for gathering feedback. When we were building Flowdock, one of the best th
by juriga 14y ago
Hey Jori, thanks for writing this!
I especially agree with having a real in-app page for gathering feedback. When we were building Flowdock, one of the best things early on was giving the users the simplest possible tool for giving feedback: a single text field (just like you have). Even though this is a little more work than just having a team@... email link, it does have some great benefits:
- Full control on where the feedback gets sent and who/what gets notified (requires some backend code of course)
- Easy for the user, no extra logins or weird popups
- You can send extra information like the browser's user agent string along with the message to help resolve some issues
PS: The last link in the article ("follow me on Kippt") should link to https://kippt.com/jorilallo https://kippt.com/jorilallo :)
- jorde 14y agoI actually think that having a textarea form instead of email address is better: there's less pressure for the user and they might not expect an answer