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That reads as "people shouldn't trust what AI tells them", which is in opposition to what companies want to use AI for. An airline tried to blame its chatbot f
by dwattttt 2y ago
That reads as "people shouldn't trust what AI tells them", which is in opposition to what companies want to use AI for.
An airline tried to blame its chatbot for inaccurate advice it gave (whether a discount could be claimed after a flight). Tribunal said no, its chatbot was not a separate legal entity.
https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know https://www.bbc.com/travel/article/20240222-air-canada-chatb...
- devsda 2y agoYeah. Where I live, we are always reminded that our conversations with insurance provider personnel over phone are recorded and can be referenced while making a claim. Imagine a chatbot making false promises to prospective customers. Your claim gets denied, you fight it out only to learn their ToS absolves them of "AI hallucinations".