> Also some systems have no clear ownership, so nobody has an incentive to fix them. It’s even worse when the system isn’t business-critical: a reporting servi

> Also some systems have no clear ownership, so nobody has an incentive to fix them. It’s even worse when the system isn’t business-critical: a reporting service, a manual intervention tool, something that quietly supports a process. When it fails, everyone is affected, but no one is accountable. Ironically, these are often legacy systems that have been rock-solid for years — so reliable they’re forgotten… until they break.