3 ms·

I think some people would be surprised how effective reaching out to apple is for squashing bugs. Three times now I've been assigned an engineer to pin point th

by quitit 2y ago

I think some people would be surprised how effective reaching out to apple is for squashing bugs. Three times now I've been assigned an engineer to pin point the bug I was experiencing, after which it was fixed in the next dot release. By all means people should complain on forums (why not?), but a forum post complaining about some years-old bug isn't going to be anywhere near as effective as contacting apple's support or filing a bug report. I'm not a developer, I'm just a regular user - so if I can get all this special treatment, so can you.

tiltowait 2y ago
Interesting. Apple podcasters frequently rant about what a black hole Apple's Radar bug system is. We're talking hours-long rants in some cases. Luck of the draw, maybe? I'm not doubting you, just surprised to read it. (It feels similar to how those same podcasters absolutely blast Apple Intelligence, while non-tech users I've heard from seem to love it.)
plorkyeran 2y ago
Yes, I am very surprised to hear that you've had such success with reporting bugs to Apple. That is very unlike my experience. I've had exactly one macOS bug that I reported fixed, and that required going to a WWDC lab, talking to a person on the relevant team in person, and having them dig the bug report out of the backlog for a completely unrelated team that it was incorrectly assigned to.
eviks 2y ago
They would be surprised because it's not true, those years-old bugs in the forums have been reported many times to the official bug tracker, with reference number sometimes posted in those very forums.
noname120 2y ago
You must be the lucky one, because other people have had horrible experiences with Apple’s Feedback Assistant: https://news.ycombinator.com/item?id=38164735 https://news.ycombinator.com/item?id=38164735

3 ms·

I think some people would be surprised how effective reaching out to apple is for squashing bugs. Three times now I've been assigned an engineer to pin point th

by quitit 2y ago

tiltowait 2y ago
Interesting. Apple podcasters frequently rant about what a black hole Apple's Radar bug system is. We're talking hours-long rants in some cases. Luck of the draw, maybe? I'm not doubting you, just surprised to read it. (It feels similar to how those same podcasters absolutely blast Apple Intelligence, while non-tech users I've heard from seem to love it.)
plorkyeran 2y ago
Yes, I am very surprised to hear that you've had such success with reporting bugs to Apple. That is very unlike my experience. I've had exactly one macOS bug that I reported fixed, and that required going to a WWDC lab, talking to a person on the relevant team in person, and having them dig the bug report out of the backlog for a completely unrelated team that it was incorrectly assigned to.
eviks 2y ago
They would be surprised because it's not true, those years-old bugs in the forums have been reported many times to the official bug tracker, with reference number sometimes posted in those very forums.
noname120 2y ago
You must be the lucky one, because other people have had horrible experiences with Apple’s Feedback Assistant: https://news.ycombinator.com/item?id=38164735 https://news.ycombinator.com/item?id=38164735