That’s true in theory, I’m not sure about in practice. It could also be the case that a company says “human support is too expensive, throw in a chat bot to ste

That’s true in theory, I’m not sure about in practice. It could also be the case that a company says “human support is too expensive, throw in a chat bot to stem the tide”, see the number of calls drop, and call it a success. Never mind how many potential customers are lost (which actually requires competence to measure.)