I've been thinking for a while, that since these chatbots will be optimized for profit (if accounting and legal can be profit centers, why not customer service)

I've been thinking for a while, that since these chatbots will be optimized for profit (if accounting and legal can be profit centers, why not customer service), we'll see all the same anti-patterns. You won't be able to cancel the monthly payment, or return the part, or fix the excess billing fee. Instead they will be highly trained in giving you the polite frustration and screaming anger without paying a human to absorb it. Likely, they will also gather any additional saleable personal information and legal justification for doing so. Would you like to sign up for our new personalized support for only $4/mo? The first month is free with credit card - I mean the Nigerian scam works because of self-selection, amiright?