4 ms·
Why is it unethical? Many people are nervous - even scared - when purchasing online, because of the numerous stories of "having stuff hacked". Live help lets
by rahoulb 14y ago
Why is it unethical?
Many people are nervous - even scared - when purchasing online, because of the numerous stories of "having stuff hacked".
Live help lets them know there's a human being at the end of the line.
Abandoned carts are often a manifestation of that fear - so again, contacting them afterwards lets them know that there's a real person there.
And many people like the idea of something but when it comes to the actual commitment get cold feet - discounts can help in that case.
- nitrogen 14y agoI didn't say it is unethical, just implied that it's possible to have the idea that it's unethical. Maybe accepting money from less technologically capable people feels like unfair manipulation to some. Maybe the idea was planted as unwitting sabotage by intimidated, less technologically capable people trying to counteract a feeling of inferiority.