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The fatal error volume was so overwhelming that we didn't have any option but understanding the problem in perfect detail so that we could fix it if the problem

The fatal error volume was so overwhelming that we didn't have any option but understanding the problem in perfect detail so that we could fix it if the problem was on our side, or avoid it if it was caused by something like our compiler or the browser. Our team also had a very grindy culture, so "I'm going to put in extra hours focusing exclusively on our top crash" was a pretty normalized behavior. After I left that team (and Google), most of my future teams have been more forgiving on pace for non-outages.

gertlex 2y ago
That makes sense. Thanks for the extra info!
pas 2y ago
Was there an option to roll back Google Docs to an earlier release? Or do shadow release A/B testing for a fraction of users? (And thanks for the war story!)