The civil service and GDS are always trying to do the right thing. If we had (user) research driven policy the way the digital departments build software, the

The civil service and GDS are always trying to do the right thing. If we had (user) research driven policy the way the digital departments build software, the country would look very different. Not saying they are perfect institutions but on the whole the departmental digitisation efforts are run quite well within the constraints they have.