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The UK's gov.uk is done by the Government Digital Service, which used to be part of the cabinet office. In my view it's one of the great successes of the Camero

The UK's gov.uk is done by the Government Digital Service, which used to be part of the cabinet office. In my view it's one of the great successes of the Cameron ministry (without breaking the rules on politics, I take a dim view of his premiership in general). They focused a lot on UX. For example, they avoid dropdowns - "the select component should only be used as a last resort in public-facing services because research shows that some users find selects very difficult to use." [Source](https://design-system.service.gov.uk/components/select/ https://design-system.service.gov.uk/components/select/). It's worth reading their design principles: https://www.gov.uk/guidance/government-design-principles https://www.gov.uk/guidance/government-design-principles

ios-sux 2y ago
The civil service and GDS are always trying to do the right thing. If we had (user) research driven policy the way the digital departments build software, the country would look very different. Not saying they are perfect institutions but on the whole the departmental digitisation efforts are run quite well within the constraints they have.
linker3000 2y ago
I'm currently managing several Government contracts for a third party, and the GDS + Government Technology Code of Practice are woven into the contracts and milestone evidence we have to provide. The two standards are clear and sensible. I have had many meetings with Government back-end and dev staff and they all seemed knowledgeable, rational, non-beaurecratic and keen to listen as much as talk. They are also accessible and helpful.