Assuming you're American, your state's attorney general office is responsible for consumer complaints. It's free to file an issue, and in most cases you'll get

Assuming you're American, your state's attorney general office is responsible for consumer complaints. It's free to file an issue, and in most cases you'll get a direct response. The issue here is product fails to perform as expected, and resolution is that the manufacturer remove the unit at their cost and give you a full refund. Arranging an alternative purchase is your issue. And contact your local news media as well. They love stories, particularly if there's existing footage they can air. VNRs (video news releases), the original "fake news" became a hot item in the 1990s Because Reasons. And you've already got the footage and audio.