This is a classic long tail issue. That segment of technically advanced, low-touch SMBs like yours absolutely exists—but it’s small, and hard to identify upfron

This is a classic long tail issue. That segment of technically advanced, low-touch SMBs like yours absolutely exists—but it’s small, and hard to identify upfront. The problem is that the long tail as a whole tends to generate minimal revenue while driving disproportionately high support and product complexity.