We're speculating, but I think the key point is missed: SMBs likely contribute a negligible share of revenue, small enough that supporting them isn't worth it.

We're speculating, but I think the key point is missed: SMBs likely contribute a negligible share of revenue, small enough that supporting them isn't worth it. Even if support seems minimal, billing issues and tickets inevitably arise, often handled by a different team, which cancels out any marginal gains.