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I get that a little from the company perspective, but it leads to its own issues of perhaps more important magnitude. If you have data for a user, who wants to

I get that a little from the company perspective, but it leads to its own issues of perhaps more important magnitude. If you have data for a user, who wants to delete it, you can soft delete to allow recovery to prevent complaints. On the other hand, 5 years from now your system gets hacked, and now you have to email some person you haven't done business with in 5 years to tell them their data that you claimed was deleted was leaked. Sure you can do soft deletions with some hacky actual delete schedule but it doesn't really solve the problem, only reduces the timeline.

johnisgood 2y ago
Why not educate the customer? "If you request deletion, do not expect your data back, because it truly will be deleted!". Sad state of world that this has to be said, however. Discord (and many other places) allow you to recover your account within a specific period of time, but they do not delete anything, you just simply lose access and your name gets changed (and avatar and status removed), but all your DMs are there, all your messages are there (although I understand why, especially in servers (guilds)). There is a way to bulk save and delete messages from Discord, however.
- speff 2y ago
  People in general simply do not read warnings like that. It’s a form of autopilot that everyone utilizes to function/cope in an age where they’re being bombarded with too much information
  - goosejuice 2y ago
    Precisely. I'm specifically talking about cases where such a warning was present. Customers will claim they never saw it or any other excuse.
    - johnisgood 2y ago
      Cannot you point them to the warning and be done with it after a complaint, or is the amount of the complaints and its handling is the issue?
      - goosejuice 2y ago
        When I say warning, I'm talking about a prompt after attempting to delete that asks if they are sure and clearly states that the action is permanent. This would display on every attempt to delete a record.
        johnisgood 2y ago
        Yeah, but why care if they did not see the warning and they actively clicked on it? It is their fault.
- johnisgood 2y ago
  Correction: "unofficial way [to ...]".

johnisgood 2y ago

Why not educate the customer? "If you request deletion, do not expect your data back, because it truly will be deleted!". Sad state of world that this has to be said, however. Discord (and many other places) allow you to recover your account within a specific period of time, but they do not delete anything, you just simply lose access and your name gets changed (and avatar and status removed), but all your DMs are there, all your messages are there (although I understand why, especially in servers (guilds)). There is a way to bulk save and delete messages from Discord, however.

speff 2y ago
People in general simply do not read warnings like that. It’s a form of autopilot that everyone utilizes to function/cope in an age where they’re being bombarded with too much information
- goosejuice 2y ago
  Precisely. I'm specifically talking about cases where such a warning was present. Customers will claim they never saw it or any other excuse.
  - johnisgood 2y ago
    Cannot you point them to the warning and be done with it after a complaint, or is the amount of the complaints and its handling is the issue?
    - goosejuice 2y ago
      When I say warning, I'm talking about a prompt after attempting to delete that asks if they are sure and clearly states that the action is permanent. This would display on every attempt to delete a record.
      - johnisgood 2y ago
        Yeah, but why care if they did not see the warning and they actively clicked on it? It is their fault.
johnisgood 2y ago
Correction: "unofficial way [to ...]".