Working for a business with clients, I vastly prefer larger clients. Larger clients usually have better in-house knowledge of our own products, leading to LESS

Working for a business with clients, I vastly prefer larger clients. Larger clients usually have better in-house knowledge of our own products, leading to LESS support tickets. Smaller clients think they are big dogs and are typically very demanding of support for very little pay. Due to these small companies abusing free support, we have had to introduce paid SLA levels.