4 ms·
I dunno seems like a decent area to start with. A team that collects detailed data on customer service interactions as well as satisfaction of outcomes should b
by bronco21016 2y ago
I dunno seems like a decent area to start with. A team that collects detailed data on customer service interactions as well as satisfaction of outcomes should be able to create a decent dataset. Then you grade outputs in a simulator to train the model. No need to train on the fly, at least not at first.
- sgt101 2y agoThere's some challenge there. - service interactions are pretty complicated - the satisfaction is dependent on a lot of factors - customers mostly give 7/10 mostly because giving nps is so unnatural