Amazon Connect (as just one example) allows for post-call transcription (“calls may be recorded for quality assurance purposes”). Feed several thousand of thes

Amazon Connect (as just one example) allows for post-call transcription (“calls may be recorded for quality assurance purposes”). Feed several thousand of these into an LLM alongside the ticket summary of initial problem and final outcome. With a month’s worth of calls you probably have a reasonable dataset to distill out a cheap 1B or 3B Llama model that is practically free compared to the real model used in your support agent workflow.