> Apple didn't send a text message to his number-on-file? "Sir, we are just going to need to send an SMS to your phone number" "Ok which number is that.. " "

> Apple didn't send a text message to his number-on-file? "Sir, we are just going to need to send an SMS to your phone number" "Ok which number is that.. " "it is the 065 488 48.." "..that is my old work phone, which I no longer have access to" Works all the time. The tip with social engineering is to ask for a little at a time. You don't call up and say "I don't have my phone, email, password, and nor do I know my mothers maiden name.. please let me into my account" You take it all a step at a time and give it a narrative, just like a real user in the predicament would (and I have been in the predicament and called Apple). Works almost every time.