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Funny how that seemingly forgettable caveat is seen as a huge achievement for an executive. As a customer my biggest issue with the apple store is not the retur
by kjkjadksj 2y ago
Funny how that seemingly forgettable caveat is seen as a huge achievement for an executive. As a customer my biggest issue with the apple store is not the return process. It is the lack of them for the population of apple customers given how long it takes to get attended to and the difficulty of securing genius bar appointments. It worked alright 15 years ago but the stores needed to expand along with iPhone market share and they did not at all.
- iamacyborg 2y agoThere’s probably some threshold they’ve reached at which just adding more stores doesn’t generate any incremental revenue. So you’ve got to wait a bit longer, well, where else are you going to go? Maybe I’m just a bit too cynical
- ksec 2y agoAnd that is exactly the difference between old Apple and New Apple. Old Apple uses Apple Store as experience and services. It is part of the Apple ecosystem. It is not another "real estate property" like other Retail brands that is solely measured by incremental revenue.
- kjkjadksj 2y agoExactly. The entire thing no doubt cost money. That is why we were paying $2000 for a two year old intel chip mbp 10 years ago because the service aspect was a big part of the value proposition.