My father-in-law told me yesterday about a novel he's reading. The thief wanted to test the target's security system, so he threw clods of dirt over the fence u

My father-in-law told me yesterday about a novel he's reading. The thief wanted to test the target's security system, so he threw clods of dirt over the fence until security came out and investigated. For a week. Then he threw cats over (good luck finding a pissed off cat in the middle of the night). Then they declared the alarm dysfunctional and posted a sign in the security shack: until further notice, disregard alarms between 0300 and 0500. Makes you wonder if offering accessible customer service, at scale, eventually it's not even the guy on the phone that's the problem. The policy person cries uncle.