True, however it also means if your account does get hacked, you will have to wait weeks until they respond to your plea for help (if they respond at all). I t

True, however it also means if your account does get hacked, you will have to wait weeks until they respond to your plea for help (if they respond at all). I think neither of these is the solution. If you can't talk to a human you'll never get help if you're locked out. If human support is available, there is always a chance they'll hand over your account to some scammer. Two-factor authentication means you'll be screwed if your second medium is unavailable or highjacked. Maybe the only way to protect yourself is having independent (offline?) backups that only can control. Sadly, that's not an option regarding a lot of walled-garden services such as Facebook or iCloud.