In all fairness to Apple and any support desk, it ain’t hard to bypass a control system were one human talks to another exchanging information that is mostly in

In all fairness to Apple and any support desk, it ain’t hard to bypass a control system were one human talks to another exchanging information that is mostly in the public domain or bypassed using emotional based social engineering (sounding as if in a panic and your mother is in hospital for example). Support is human. I helped a friend set-up a account with some provider the other day and one of the security question was the classic choice of mothers maiden name, favourite colour or favourite number. All of which are hardly secure as they can be obtained or educated-guessed a lot easier than most, but that’s another discussion. He wanted his favourite football player's name, so I told him pick mothers maiden name and use your favourite football players name. He knows this, and even if somebody who knew his mothers maiden name would still fail on that security check. What could Apple do; And they will do something I suspect. Well they could add voice recognition to there support call system or/and add preregister calling numbers only (excluding device phone numbers already to cover losing said device) like your office phone. But they will step up-to the plate and hopefully turn this around, any good tech company will do that (even if it is going oops and we added password salts now - they evolve). The whole aspect about all this that concerned me was how you can have what you perceive as a cloud backup that can then be taken away as well as your copy of the data. That is a lesson for the user more than Apple though. But will be reassuring to find out they have a backup system and maybe also concerning. That is a individuals perception of thought for them to ascertain for themselves, everybody is different. I might also add that the chap who initial got hacked and subsequently also had his twitter accounts hacked said in a tweet that he is leaving the hacked tweets in the same way he does not go about removing scars on his body. Shows a insightful mindset and in many ways shows that pride was not a part of this and in that we would probably not of read about this had he been burdened by pride. Respect has to be noted there for him stepping up and going, this happened before he found out how it had been done and without knowing it was not an act of his own doing.