Organisational culture / funding / quality of infrastructure. Compare Swiss trains to German trains: geographically colocated, but the former is known for extre

Organisational culture / funding / quality of infrastructure. Compare Swiss trains to German trains: geographically colocated, but the former is known for extreme timeliness, while the latter is known for extreme tardiness. If you want good service, you need to invest and keep investing - it's not a one and done thing, especially as the city and population change around your network.