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I get people claiming "fraudulent charges" when they forget to cancel. It is very hard to argue against that and the terms of service don't help much as evidenc
by verzali 2y ago
I get people claiming "fraudulent charges" when they forget to cancel. It is very hard to argue against that and the terms of service don't help much as evidence.
- dghlsakjg 2y agoWe could easily user activity logs that showed their login activity and what they did on each session. You can't prove a negative, but having all of that data for their entire account looks good. We could show that reminder emails were sent a week before fulfillment (with enough time to cancel), as well as shipping notifications. We really weren't into tricking people, and we would do everything we could to accommodate if you contacted us directly.