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Everybody should read the account of an opposite situation with Apple tech support and password retrieval: http://www.pcworld.com/businesscenter/article/260414/
by rogerchucker 14y ago
Everybody should read the account of an opposite situation with Apple tech support and password retrieval: http://www.pcworld.com/businesscenter/article/260414/how_did_apple_allow_hackers_to_access_icloud_account.html http://www.pcworld.com/businesscenter/article/260414/how_did...
- wklauss 14y agoIts a good interesting piece but in this case could easily be that the employee in Mat's case didn't follow correct procedure or was not familiar with it (new employee?). Even if he knew the procedure for this cases there are all kinds of possible explanations: maybe the hacker pay him, maybe himself is the attacker, etc...
- rogerchucker 14y agoI totally agree that customer support is a very inconsistent department. I was just hoping Apple would have stringent training for these reps to all follow the strictest possible security checks. Who knows...