I once had a job with a lot of 2-4am wakeup outage calls. The timing was perfect such that you can't fall back asleep generally. An aggravatingly large percen

I once had a job with a lot of 2-4am wakeup outage calls. The timing was perfect such that you can't fall back asleep generally. An aggravatingly large percent of them could be resolved by voice over the phone by walking the offshore support team through the same 2-3 runbook items. "Did you look at the log... I see, OK are you looking at it now? Does it say X? Did you do Y? Good now? Great, goodnight." "Did you try restarting it.. ok then try that now. Is it good now that you restarted it? Great, I'm going back to sleep" Ironically we'd have less of these outage calls when the offshore person went on holiday because they'd send one of the competent NY support staff over for 2 weeks. Slept like a log every time.