> If a resolution requires a system change, what organization would allow one person at 3am to make it and push to prod? Well yeah, if you have on call, I gues

> If a resolution requires a system change, what organization would allow one person at 3am to make it and push to prod? Well yeah, if you have on call, I guess you have to trust the on-call person to make that decision. If they get called at 3am, the problem is obviously so bad that almost anything they do can only make it better, right? If it's some overlooked edge case that crashes the whole application and can be fixed with a one line change, it's probably Ok to do it a 3am. If it's more complicated, maybe wait until 7am and discuss it with others too. And, in any case, a thorough post mortem (during office hours) and checking if the 3am fix is really a proper fix for the issue is in order...