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Read Robert D. Austin's book Measuring and Managing Performance in Organizations (http://www.dorsethouse.com/books/mmpo.html http://www.dorsethouse.com/books/mm
by jeeringmole 18y ago
Read Robert D. Austin's book Measuring and Managing Performance in Organizations (http://www.dorsethouse.com/books/mmpo.html http://www.dorsethouse.com/books/mmpo.html) for an absolutely devastating analysis of this problem.