The term didn't really exist, but user experience was a thing. I took a human computer interface class in college about designing good UI. My first job out of c

The term didn't really exist, but user experience was a thing. I took a human computer interface class in college about designing good UI. My first job out of college in 1996 I got permission from my boss and the boss of the corporate trust folks to go sit with a few of my users for 1/2 a day and see how they used the software I was going to fix bugs in and add features to. Apparently, no one had done that before. The users were so happy when I suggested and implemented a few things that would shave 20 minutes of busy work off their work each day that weren't on their request list because they hadn't thought it was something that could be done.