Yeah, I was similarly confused. My experience has been that on-call is a roster of who will keep their laptop with them on the weekend. Incidents involve little

Yeah, I was similarly confused. My experience has been that on-call is a roster of who will keep their laptop with them on the weekend. Incidents involve little to no customer comms, because if anything more than a sentence once an hour is necessary then there's someone else on call to handle it. Support work is a necessary nuisance, but it's also not what on-call is meant to be.