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Most managers are human ticket classifiers.
by sampton 2y ago
Most managers are human ticket classifiers.
- johnny99 2y agoI would have also thought this an insult, until joining a company where nobody was classifying the tickets.
- joshstrange 2y ago> human ticket classifiers Are there alternatives? I ask this as someone who spends a lot of time doing just this. Your addition of the word "human" gave me hope there is a better/alternative system?
- arccy 2y agoour lord and saviour, chatgpt obviously
- analog31 2y agoThere's a lot of truth in this. We haven't figured out how to automate complex systems. Instead, systems operate under partial automation, and exceptions are handled by humans. This is also true of any bureaucracy. Because automation is invisible and humans are visible, it will always appear that bureaucrats are spending most of their time taking care of the failures of unnecessarily complex systems. The engineers working on complex technology systems are doing a lot of the same kind of things. Technology is disturbingly similar to bureaucracy. Consider the many HN threads to the effect of "<Service> just deleted my account for no reason and there's no escalation process or human to contact." Now imagine of Social Security ran that way. Health care does, to some extent.
- nickysielicki 2y agothey’ll fuck that up, too