Yep, my partner used to work for one in college. At any given moment she was the secretarial staff for 100's of different businesses, most of them doctor's offi

Yep, my partner used to work for one in college. At any given moment she was the secretarial staff for 100's of different businesses, most of them doctor's offices. She would take a call and her screen would tell her what business she was pretending to be and the script she should use. The thing that makes it work is calls to any particular business are few and sporadic and that the value is having someone available to answer. It was a very slick, efficient, and according to her soul crushing place.