I've yet to see any AI-based customer support bring anything to the table other than immense frustration over being unable to get through to a human being. Thei

I've yet to see any AI-based customer support bring anything to the table other than immense frustration over being unable to get through to a human being. Their widespread adoption is purely based on greed and shady business practices, banking on the customer giving up before any (costly) human intervention has taken place. I'd rather not see healthcare go down the same path. I don't want to chat with an AI when I need help as a customer. I want to ask a question, perhaps sift through a few links that might contain the answer, and if they don't, directly speak to a human being.