"It's like people who get mad at customer service people - the customer service person has absolutely nothing to do with the product that's giving you grief."

"It's like people who get mad at customer service people - the customer service person has absolutely nothing to do with the product that's giving you grief." I used to believe this. But I have since changed my mind. Corporations train their reps to actively stonewall and frustrate you and hope you go away while they screw up your finances, travel, healthcare and deny you things you paid for. A couple years ago, I was on the return flight from France to the US with wife and kid in tow. At the airport, I learned that the flight was a code-share. The airline I had booked with was meaningless. Meaning, the seats that I had paid extra for so we could sit together was no longer the seats that I picked. Even though I spent extra money to get what I asked for, I wasn't getting it because the real airline said <random paragraphs of verbiage>. Meaning myself, wife, and kid would no longer be sitting together on an 8 hour flight despite me paying extra for it, five months in advance. So I performed what I called my "angry frustrated customer routine". I became loud and agitated several times at the airport. Until I got my way and got what I had paid for.