>To me, peak usability was 25 years ago, when most applications had a toolbar and a menu that followed a standard pattern. I've done different sorts of tech su

>To me, peak usability was 25 years ago, when most applications had a toolbar and a menu that followed a standard pattern. I've done different sorts of tech support since grade school and people always ask me how I got so 'good at computers', I they never believe that actually reading the menus is 90% of it and that once you learn the common ways programs are arranged and some common shortcuts you pretty much know how to use all of them.