Just got off the phone with my client: They had an email exchange last week that was inconclusive. Then filed a support ticket this week when they had to turn

Just got off the phone with my client: They had an email exchange last week that was inconclusive. Then filed a support ticket this week when they had to turn Cloudflare off (business plan) and didn't hear anything back. I just had them re-file the ticket since it looks like Cloudflare had some support ticket issues. I'm a fan of Cloudflare and would love to have my client running again. Do you guys have a network hacker on staff we could connect them directly with to get to the bottom of things?