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Getting the 'retry for a live version' banner. Also, one of my clients had to turn off Cloudflare this week because of customer complaints. They weren't using

Getting the 'retry for a live version' banner. Also, one of my clients had to turn off Cloudflare this week because of customer complaints. They weren't using Railgun, but were getting too many false errors with HTTPS enabled (https -> cloudflare -> https server). They thought it might be an odd interaction with SPDY.

jgrahamc 14y ago
Yes. Railgun worked fine, but I managed to kill my origin server by accident :-) Did you talk to someone in support about the HTTPS thing?
- wavesplash 14y ago
  Just got off the phone with my client: They had an email exchange last week that was inconclusive. Then filed a support ticket this week when they had to turn Cloudflare off (business plan) and didn't hear anything back. I just had them re-file the ticket since it looks like Cloudflare had some support ticket issues. I'm a fan of Cloudflare and would love to have my client running again. Do you guys have a network hacker on staff we could connect them directly with to get to the bottom of things?
xxdesmus 14y ago
Hi, I'm on the CloudFlare support team. Which domain was this in regards to? I'd like to look into this further. By "false errors" do you by chance mean SSL mismatch warnings?
- wavesplash 14y ago
  Hi, users were getting "Error 102 (net::ERR_CONNECTION_REFUSED): The server refused the connection." on https pages. See original ticket #5880 and new ticket #6001. If that doesn't come up my email is in my profile. Happy to connect you directly with their CTO. [edit: added new ticket #]
  - eastdakota 14y ago
    Did this happen yesterday? Did the client happen to be in Tokyo? We had a temporary issue in our Tokyo data center (related to our rollout of SPDY) that would have caused the symptoms you describe. It's fixed now and there's a check in place to confirm that SSL is answering properly before a server starts receiving traffic. Sorry for the problem! Thanks for reporting it.
    - wavesplash 14y ago
      Sadly no Tokyo customers. Any similar US issues? They had problems last Fri through this Monday with U.S. customers before shutting Cloudflare off.
      - eastdakota 14y ago
        Hmm... will look into it more. Thought it was an easy explanation since we had that issue yesterday in Tokyo.

jgrahamc 14y ago

Yes. Railgun worked fine, but I managed to kill my origin server by accident :-) Did you talk to someone in support about the HTTPS thing?

wavesplash 14y ago
Just got off the phone with my client: They had an email exchange last week that was inconclusive. Then filed a support ticket this week when they had to turn Cloudflare off (business plan) and didn't hear anything back. I just had them re-file the ticket since it looks like Cloudflare had some support ticket issues. I'm a fan of Cloudflare and would love to have my client running again. Do you guys have a network hacker on staff we could connect them directly with to get to the bottom of things?

xxdesmus 14y ago

Hi, I'm on the CloudFlare support team. Which domain was this in regards to? I'd like to look into this further. By "false errors" do you by chance mean SSL mismatch warnings?

wavesplash 14y ago
Hi, users were getting "Error 102 (net::ERR_CONNECTION_REFUSED): The server refused the connection." on https pages. See original ticket #5880 and new ticket #6001. If that doesn't come up my email is in my profile. Happy to connect you directly with their CTO. [edit: added new ticket #]
- eastdakota 14y ago
  Did this happen yesterday? Did the client happen to be in Tokyo? We had a temporary issue in our Tokyo data center (related to our rollout of SPDY) that would have caused the symptoms you describe. It's fixed now and there's a check in place to confirm that SSL is answering properly before a server starts receiving traffic. Sorry for the problem! Thanks for reporting it.
  - wavesplash 14y ago
    Sadly no Tokyo customers. Any similar US issues? They had problems last Fri through this Monday with U.S. customers before shutting Cloudflare off.
    - eastdakota 14y ago
      Hmm... will look into it more. Thought it was an easy explanation since we had that issue yesterday in Tokyo.