Not all products can be a box with a single red button on top. And the best documentation is useless if someone doesn't bother to use it. Also, it's normally

Not all products can be a box with a single red button on top. And the best documentation is useless if someone doesn't bother to use it. Also, it's normally a few annoying customers that want to be hand held, rather than all customers having the same problem with the same issue.