3 ms·
No, but plenty of businesses that process your call data, whether it's for call recording, transcription, IVRs, speech analytics, CRM integration, call queuing,
by cootsnuck 2y ago
No, but plenty of businesses that process your call data, whether it's for call recording, transcription, IVRs, speech analytics, CRM integration, call queuing, auto dialing, or SMS/chat features, are liable to be running stuff like FreeSWITCH, Asterisk, or similar somewhere in their stack.
Any business with a PBX that wants to do more than just basic call routing and PSTN connectivity is likely using third party tools. And a significant number of those tools are built on FreeSWITCH, Asterisk, or similar.