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If you have to constantly tell customers to RTFM, you have a poor product. Or at least poor documentation. But no amount of documentation can paper over fundame
by pphysch 2y ago
If you have to constantly tell customers to RTFM, you have a poor product. Or at least poor documentation. But no amount of documentation can paper over fundamentally poor product design, because docs are also technical debt.
Even if devs aren't taking calls directly, there should be a product manager communicating this feedback to developers.
- guappa 2y agoNot all products can be a box with a single red button on top. And the best documentation is useless if someone doesn't bother to use it. Also, it's normally a few annoying customers that want to be hand held, rather than all customers having the same problem with the same issue.