When I was an AT&T customer (Sprint now), this is something I genuinely never understood. I constantly found myself chuckling at the AT&T commercials (which we

When I was an AT&T customer (Sprint now), this is something I genuinely never understood. I constantly found myself chuckling at the AT&T commercials (which were actually funny) but always wondering why they were so good at marketing but so horrible at the actual product they sell.