The UI is nice and clean but the chat partner takes a while (closed out of it while waiting), I'd say try to add indication of estimated wait times, and honestl

The UI is nice and clean but the chat partner takes a while (closed out of it while waiting), I'd say try to add indication of estimated wait times, and honestly? A mini game while you wait like the dinosaur on Chrome. Or, at least a request to notify you when someone does get connected. Little things go a long way in UX.