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Trial does not convert to subsription automatically, you got that wrong. It is just how Stripe trial code works. We may may mistakes from time to time but Kagi

Trial does not convert to subsription automatically, you got that wrong. It is just how Stripe trial code works. We may may mistakes from time to time but Kagi is not and never will be in the business of BS communication or deceiving customers. Fighting against those kind of practices and bringing sanity to the web is the entire reason I started the company.

deng 2y ago
Thank you for chiming in, it is really appreciated. This is what I see when trying to redeem this: https://imgur.com/a/NJvCagh https://imgur.com/a/NJvCagh I apologize for getting this wrong, but I hope you can see that it is very hard to parse this any other way than "This is a Kagi Professional subscription, which is free during the first 30 days and will cost you $11.90/month afterwards". (Unfortunately, I cannot edit my parent post anymore to correct this)
- seth_at_kagi 2y ago
  Hi - I am the engineer @ Kagi who works on billing things. From my understanding (at least with the way we do trials at the moment), it will always say "and then X per month" even if the trial is to cancel at the of the period. I do not believe Stripe (our payment processor) has any options to change this behavior from their built-in checkout page that we use. The options they do let us control (and options we do set) are if there is no payment method given during the trial - it will cancel it at the end of the trial. If a payment method is given during the trial, then Stripe will it set it to auto-renew by itself (and as far as I know, this is true for if a payment method exists beforehand). Stripe does not let us control this like it does for no payment method, but we can do a simple workaround on our end to get around this. For what it is worth, there is a warning email is sent out 7 days before if it will renew. As Vlad (freediver) mentions though, it is definitely not our intention to be misleading or anything like that. I hope that makes sense and clears things up.

deng 2y ago

Thank you for chiming in, it is really appreciated. This is what I see when trying to redeem this: https://imgur.com/a/NJvCagh https://imgur.com/a/NJvCagh I apologize for getting this wrong, but I hope you can see that it is very hard to parse this any other way than "This is a Kagi Professional subscription, which is free during the first 30 days and will cost you $11.90/month afterwards". (Unfortunately, I cannot edit my parent post anymore to correct this)

seth_at_kagi 2y ago
Hi - I am the engineer @ Kagi who works on billing things. From my understanding (at least with the way we do trials at the moment), it will always say "and then X per month" even if the trial is to cancel at the of the period. I do not believe Stripe (our payment processor) has any options to change this behavior from their built-in checkout page that we use. The options they do let us control (and options we do set) are if there is no payment method given during the trial - it will cancel it at the end of the trial. If a payment method is given during the trial, then Stripe will it set it to auto-renew by itself (and as far as I know, this is true for if a payment method exists beforehand). Stripe does not let us control this like it does for no payment method, but we can do a simple workaround on our end to get around this. For what it is worth, there is a warning email is sent out 7 days before if it will renew. As Vlad (freediver) mentions though, it is definitely not our intention to be misleading or anything like that. I hope that makes sense and clears things up.